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Brand new Wii U frozen on logo screen, cannot sync gamepad

frozen gamepad sync logo

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#1 sunstonekey

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Posted 08 October 2014 - 06:46 PM

Just bought myself a Wii U for my birthday about 2 hours ago.  Got it powered up and...

 

It's stuck on the logo screen.

Pressing "Sync" on gamepad triggers no response from console.

All cords are connected correctly.

Power button is unrepsonsive; forces me to unplug the system.

 

Please help :( this is not what I expected.. I was so excited.



#2 3Dude

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Posted 08 October 2014 - 08:51 PM

Honestly, I would pack that machine up right now, take your receipt back to the store, explain to them exactly what you told us here and exchange it for a brand new one.

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#3 sunstonekey

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Posted 09 October 2014 - 08:41 AM

Whelp that is exactly that I did.  A Best Buy employee gave me a hard time and was very rude but I got an even exchange.  When I powered it and the gamepad on it immediately had a dialogue after the logo screen before I even pressed Sync!

 

If anybody else has this issue just return it!!!

 

Thanks a lot. :)



#4 NintendoReport

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Posted 09 October 2014 - 09:04 AM

Whelp that is exactly that I did.  A Best Buy employee gave me a hard time and was very rude but I got an even exchange.  When I powered it and the gamepad on it immediately had a dialogue after the logo screen before I even pressed Sync!

 

If anybody else has this issue just return it!!!

 

Thanks a lot. :)

 

Glad you are rolling now! Bayonetta 2 demo is available TODAY in eshop if you are interested! 


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