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Help! Wii U Gamepad Won't Connect to the Console

Wii-U Nintendo Games Gamepad Help Problem Sync

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#1 kaos2992

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Posted 18 November 2012 - 09:23 AM

I need help. I have just picked up my new Wii u console today only to get home and have the gamepad tell me over and over that it will not connect to the console and to turn the power off and get closer. I have done this over and over and the gamepad still displays the same message yet whenever I try to press sync on the console again, the gamepad displays a message saying it is already paired with the console. the screen also says the gamepad is ready for use but the gamepad screen just keeps saying it can't connect. Am I doing something wrong, or is this just a defective unit?

#2 nintendo3DS

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Posted 18 November 2012 - 09:25 AM

Did you try syncing it?

#3 xile6

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Posted 18 November 2012 - 09:27 AM

You must press the icon in the order you see them on the tv.
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#4 Tom

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Posted 18 November 2012 - 09:28 AM

Trying holding the sync button on both things for 20 seconds to reset the settings, then try again.

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#5 kaos2992

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Posted 18 November 2012 - 09:30 AM

-.- yes I tried syncing it! I followed all the instructions to the letter. the wii u gamepad itself can even turn on the console when I press power, its just the same message is constantly shown saying the gamepad can't connect to the console, please move closer and turn the power off then on. doesnt work.

#6 x-SourApple-x

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Posted 18 November 2012 - 09:32 AM

Does it actually have enough charge in it to do it? Charge it for an hour, and try again.
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#7 kaos2992

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Posted 18 November 2012 - 09:45 AM

I will try charging it, I just saw in the manual after looking it over again that it it recommended that you fully charge the gamepad before using it for the first time. will let everyone know if it works.

#8 EC1992

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Posted 18 November 2012 - 10:24 AM

Ok, I figured it out on mine easily. Sync console, sync Wii U, then on your tv screen will be 4 little card icons. Enter them on your game pad from your tv screen from left to right. There ya go :-)
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#9 x-SourApple-x

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Posted 18 November 2012 - 10:30 AM

Ok, I figured it out on mine easily. Sync console, sync Wii U, then on your tv screen will be 4 little card icons. Enter them on your game pad from your tv screen from left to right. There ya go :-)


Sync console and sink Wii U? What? The console IS the Wii U.
http://www.youtube.com/oswingaming
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I have sold my Wii U, so if I deleted you from NN before I sold it, or haven't accepted your friend request since, this is why.

#10 kaos2992

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Posted 18 November 2012 - 10:37 AM

Ok, I figured it out on mine easily. Sync console, sync Wii U, then on your tv screen will be 4 little card icons. Enter them on your game pad from your tv screen from left to right. There ya go :-)


did all that, I think my problem is the gamepad just isnt fully charged and the console is making me have to charge it till its full before it connects for some reason. still waiting for it to charge though. I did all that stuff where you type in the symbols and it displayed that screen saying it wouldnt connect, try holding it closer. when the power button on the gamepad itself is pushed, it WILL turn on the console, it will also say when i try to re-sync that it is already paired with the console so on some degree it must be synced, it just wont let me do anything until i charge it i think. i will just have to wait and see if the problem persists after charging

#11 SoldMyWiiUAndLeftTheForums

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Posted 18 November 2012 - 10:47 AM

I'm hearing about a few problems with the GamePad, one that stands out the most is a dude on the IGN forums who had the image of the last game that he played burnt into the screen, kinda like the problems consoles have with plasma screen TV's

#12 Nintendo

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Posted 18 November 2012 - 10:51 AM

I'm hearing about a few problems with the GamePad, one that stands out the most is a dude on the IGN forums who had the image of the last game that he played burnt into the screen, kinda like the problems consoles have with plasma screen TV's

Damn, that's terrible!

#13 angelo07stang

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Posted 18 November 2012 - 10:52 AM

I'm hearing about a few problems with the GamePad, one that stands out the most is a dude on the IGN forums who had the image of the last game that he played burnt into the screen, kinda like the problems consoles have with plasma screen TV's

I have a plasma the newer ones including mine shifts the image so you dont get burn in you dont see the shift but its cool technology anyway this is horrible nes looks like wii u has its first problem if true. God I hope Idont regret getting wii u now

Edited by angelo07stang, 18 November 2012 - 10:53 AM.

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#14 SoldMyWiiUAndLeftTheForums

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Posted 18 November 2012 - 10:54 AM

Damn, that's terrible!


I know I feel for that dude, I hope it's not a wide spread problem.

I have a plasma the newer ones including mine shifts the image so you dont get burn in you dont see the shift but its cool technology anyway this is horrible nes looks like wii u has its first problem if true. God I hope Idont regret getting wii u now


Tell me about it I'm sure if this is a real wide spread problem there should be more reports about it in the next 24 hours.

#15 angelo07stang

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Posted 18 November 2012 - 11:08 AM

why would you make a game controller were the image burns in but I hope this dont happen to all of us wtf. This is like the 360 launch all over again all it takes is 1 person to report a problem and it spreads like the plauge. You also got to factor in that they were rushing at all the sweat shops to get out as much as they could so the quality might suffer on some units. This is why its always good to wait but a lot of us including me dont want to wait for new video game tech
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#16 Press

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Posted 18 November 2012 - 11:10 AM

I'm hearing about a few problems with the GamePad, one that stands out the most is a dude on the IGN forums who had the image of the last game that he played burnt into the screen, kinda like the problems consoles have with plasma screen TV's


What a way to start Wii U Day, huh? That really sucks, but at least he can replace.

#17 SoldMyWiiUAndLeftTheForums

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Posted 18 November 2012 - 11:14 AM

What a way to start Wii U Day, huh? That really sucks, but at least he can replace.


Yeah I suppose lol, I'm just waiting to hear if this is a wide spread problem, it could just be the odd one, but I need to know.

#18 PRP777

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Posted 18 November 2012 - 11:27 AM

I know the PS Vita screen has this problem if you look at an image for prolonged periods of time. What kind of screen does the gamepad use?

#19 purin172003

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Posted 18 November 2012 - 12:15 PM

Um...I'm having the same problem right now...
How in the world can I fix it?

#20 angelo07stang

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Posted 18 November 2012 - 12:22 PM

omg Im going nuts now I pray to god when my sytem comes tommorow there is nothing wrong wonder If I should just sell it
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