The only problem is that I can't update the WiiU or fix anything because I can't get off of the home menu:( Do you think that I could exchange it somewhere?

This is the second day for me and I'm having the same problem. Yesterday I played NintendoLand for hours and I had no problem with any updates. Today I tried to play my WiiU and it is frozen on the home menu. It wouldn't turn off so I unplugged it and now I am just letting it take a break. I'm going to see if it works later and then I might exchange it if I need to.

I'm sorry about that:(

The update takes a long time and it sucks! I would try emailing Nintendo or calling them first to see what they say, then you should just take it back to the store and exchange it for a new one. Just tell them that it wasn't able to turn on, hopefully they'll give you a new one.

I got a WiiU for Christmas and it was amazing! I set it up and then my friends and I played NintendoLand for hours, it was super fun! However, today I tried to turn it on and it froze. It started up normal and I clicked on my registered user and then the home menu froze. The TV was only showing the white background and the gamepad was frozen on the home menu but nothing was working. I unplugged it because the power button wasn't working no matter how long I held it. I haven't turned it on yet, I figured I would just give it a break.

I don't understand why this happened. The first, hour-long update was fine and I had no problem with other updates as well. The experience was really smooth and I have no clue why it would freeze on the second day. Has anyone else had this problem? If so what can I do to fix this or should I just get it repaired? Thanks for any help.