You might need to contact Nintendo in Spain and ship it back to them for repair. You might be able to contact Nintendo UK if that is easier language wise. I can't think of any way for you to resolve this by yourself if it happens the same every time and occurs each time you try the ID setup.
I have sent around 3-4 emails to nintendo of Spain they haven't replied back .... Also when I tried calling them their prerecorded message is in spanish only ..