Hi, my console is a Zombie U Deluxe Edition

I can play new super marios bros wii u, mario kart (wii), zombie u without freezing

but when it comes to batman and walking dead (survival instinct) it freezes always in the same cut scene.

Batman after catwoman opens the safe, the cut scene has no sound and then a black screen and walking dead after I follow the trail of blood in the very beginning of the game, meet some guy and black screen.

Sometimes I can access the home button and click the wii u menu but it never goes there.

I've called Nintendo and the woman said to delete the data games, after done that batman froze in other point, 5 seconds after the point it usually freezes but walking dead froze in the same point.

Should I send it to Nintendo?

I'll try to run those games in another wii u console, I'll go to a GameStop store to see if they help me anyhow.

It's running firmware 2.13U and it has no internet connection.