7 replies to this topic

[hammers2332]

I have recently experienced problems when starting up my console.  When i turn the console on it seems to "get stuck" where the tv and gamepad display the Wii U wording screen with the white background.  There is no sound coming from the tv but there is from the gamepad. Sometimes it just sits there indefinitely and i have to restart the console to be able to access my profile.  Other times if i press the power button on the gamepad once, it then takes me to my user profile. Everything else works fine.

 

Any ideas why this is happening or has anyone else experienced this?

[DanJiblets]

Have not but I'd call Nintendo.

[Socalmuscle]

Drain Gamepad battery until it's completely dead.

 

After powering down, Unplug Wii U and TV from everything (HDMI, Power, etc.)

 

Wait 30 minutes.

 

Recharge Gamepad.

 

Plug wii and TV back into power.

 

Reconnect HDMI to Wii U and TV, but don't turn anything on yet.

 

When Gamepad is sufficiently recharged, turn on Wii U and TV.

 

 

 

with wireless technologies there can be some handshake issues.

 

Also, with HDMI there can be major handshake issues (especially with Samsung and Vizio televisions).

 

What we have done here is allowed the TV, Wii U, and Gamepad to reestablish handshakes anew.

 

 

If this doesn't clear the problem, then please call Nintendo.

 

There are other troubleshooting steps to perform.  And it's best to have them guide you.

 

Finally, make sure you don't have the Wii U or game pad very close to other equipment that could cause interference.

[hammers2332]

Drain Gamepad battery until it's completely dead.

 

After powering down, Unplug Wii U and TV from everything (HDMI, Power, etc.)

 

Wait 30 minutes.

 

Recharge Gamepad.

 

Plug wii and TV back into power.

 

Reconnect HDMI to Wii U and TV, but don't turn anything on yet.

 

When Gamepad is sufficiently recharged, turn on Wii U and TV.

 

 

 

with wireless technologies there can be some handshake issues.

 

Also, with HDMI there can be major handshake issues (especially with Samsung and Vizio televisions).

 

What we have done here is allowed the TV, Wii U, and Gamepad to reestablish handshakes anew.

 

 

If this doesn't clear the problem, then please call Nintendo.

 

There are other troubleshooting steps to perform.  And it's best to have them guide you.

 

Finally, make sure you don't have the Wii U or game pad very close to other equipment that could cause interference.

Thanks, I'll try this at the weekend.

[Socalmuscle]

Thanks, I'll try this at the weekend.

Great.

Please let us know how you fare with this.

[Alex Atkin UK]

Wouldn't it make more sense to just remove the GamePad battery rather than draining it?

 

If all you want to do is re-pair the GamePad then why not just press the sync button with the stylus and THEN plug the Wii U in and power it up?

[hammers2332]

Great.

Please let us know how you fare with this.

Fingers crossed, this seems to have done the trick as I've not experienced the problem again.  I also contacted Nintendo who said send the console back for repair which i don't really want to do unless it starts happening again.

 

Thanks for you help Socalmuscle.

[Socalmuscle]

Wouldn't it make more sense to just remove the GamePad battery rather than draining it?

If all you want to do is re-pair the GamePad then why not just press the sync button with the stylus and THEN plug the Wii U in and power it up?

You could remove the battery. Good thinking.

But the rest of what you mentioned wouldn't accomplish anything.

He needed the Wii u, TV, and gamepad to have fresh, sparkling new handshakes all around. Something was obviously corrupted and needed to be cleared.

Rather than have him try this, then that, ad nauseum, I thought to have him reset all communications. That way, it's as good as it gets.

There is no better way. Had he sent it to Nintendo, they'd likely not have found anything wrong and his issues would not be resolved.

And at that point, he'd know if he had a hardware issue or not. It sounded like something corrupted in memory somewhere. Not a hardware problem and not a simple sync issue.
 

Fingers crossed, this seems to have done the trick as I've not experienced the problem again. I also contacted Nintendo who said send the console back for repair which i don't really want to do unless it starts happening again.

Thanks for you help Socalmuscle.

Anytime.

Glad it was fruitful.

Edited by Socalmuscle, 13 September 2013 - 12:06 PM.