16 replies to this topic

[Jgreenwell]

I awoke at the crack of dawn, and drove by my local GameStop. I waited in the parking lot for a half an hour, until finally GameStop opened. I busted into the store, luckily being one of the first people in there. I bought the Wii U (Deluxe Set), a Pro Controller, and New Super Mario Bros. U. I successfully marched out the door and into my car. I drove back home, went back to bed for a couple hours, and then began unboxing my Wii U. I plugged everything in, and synced up my Gamepad with the console. I sat back as I began entering the system settings. Then it asked me if I wanted to update so I could use the Internet and Miiverse, etc. I did. It, took a while. Infact, after a half an hour, it barely had any progress at all. Being the smart person I am, I thought it froze. I reached for the power button, but then I remembered turning something off while it's updating will not end well. So I sat back in my chair again, and searched on my iPad "Wii U Firmware Update." I then learned that the update was nearly 5 GB large, and could take up to four hours. I sighed, and dawdled into the other room. I plunked myself infront of my computer, and started playing Minecraft. An hour passed, and all the sudden, my computer screen went black. Infact, the fan had turned off. And the light. My exact thoughts at this moment were, "Oh, SHEIT." I dramatically stood up from my chair, and ran into the room with the Wii U. The TV screen was black. And the Gamepad said that it lost connection with the console. Within a couple seconds, the power was restored, and my lights turned back on. The Wii U had a red light, which means it was off. I turned on my TV and frantically pushed the power button on the Wii U. The red light changed to blue, which means it was on, but there was nothing on the TV screen. I tried rebooting the console, Gamepad, re-syncing, changing channels, plugging wires into different spots, nothing. The Wii U was not showing up on the TV, and the Gamepad kept saying "Could not connect to the Wii U console. Please move the Wii U Gamepad closer to the console. Then turn the Wii U Gamepad's power off and on again." At that point I just said FU*K IT and called Nintendo. Tommorow morning (Monday 11-19-12) I will be sending the console to Nintendo, they will either repair it or give me a new one by Friday (11-23-12). NINTENDO, I AM DISSAPOINT. Why couldn't this whole update just already have been in the Wii U? And before you begin updating, why didn't it warn you that it would take a couple of HOURS? And once you begin updating, why is there no option to cancel? And if your power goes out during the update, then WHY DOES IT BREAK TEH SYSTEM???? I can imagine kids getting a Wii U for Christmas or something, and getting impatient during the update and unplugging it, and bricking it. I really hope they fix this before Holiday Season.

[Socalmuscle]

Pic of store receipt and brickage in action?

[xile6]

This is nothing new. If you power off anything while updating it will brick it.
not much cam ne done. But nintendo can probably reflash the chip and fix it easy.
And the wii u isnt the first system to need an update within the first wk.

[cannonshane]

Like i stated in another thread, pretty much all devices that have up datable firmware will probably obtain some kind of damage from the power going out. One thing i wish Nintendo would have done was make the firmware update downloadable from a PC, that way you could download it over night or something and then all it has to do is install from a USB onto the system. Thus avoiding having the console run for hours on end while you download the update.

[Jgreenwell]

Pic of store receipt and brickage in action?

Well, cant find reciet (too lazy to look for it) I'm currently on mah iPad, so I can't attach anything. Sooo, I'm gonna do it the hard way. I uploaded a video of your evidence to YouTube. *before the brickage*

Edited by Jgreenwell, 19 November 2012 - 12:07 AM.

[scotty79]

Long and short of this is that a 5gb update is too much

[RolledUp20s]

I never get power cuts, u watch me get 1 on 30/11/12..u must be gutted dude

[Jgreenwell]

Pic of store receipt and brickage in action?

After brickage *right now*

Edited by Jgreenwell, 19 November 2012 - 12:11 AM.

[Socalmuscle]

After brickage *right now*

While neither video is evidence of brickage (one merely shows a download in progress and the other simply shows a gamepad not connected, which can happen for many normal reasons), ESP without the console being shown at the same time or receipt. You must understand that your recent account setup and very few posts would cause anyone to question. No offense meant.

If this is legit, I feel bad for you. Power going out has been known to cause surges which have fried pc gpus, modems, etc. and if you've ever updated firmware in anything and had power go out, the frustration is tremendous. But it's part of living in an imperfect world. Nintendo isn't at fault. Nevertheless that would be a big time bummer.

I would see if you can return it to the store for exchange when available.

Long and short of this is that a 5gb update is too much

Have to agree there.

I understand wanting to polish things up. But the user should never have to download so much just to get advertised functionality.

Like i stated in another thread, pretty much all devices that have up datable firmware will probably obtain some kind of damage from the power going out. One thing i wish Nintendo would have done was make the firmware update downloadable from a PC, that way you could download it over night or something and then all it has to do is install from a USB onto the system. Thus avoiding having the console run for hours on end while you download the update.

That would be the ideal situation for the customer.

My guess is Nintendo would never do that due to the amount of code involved, the functionality it has, and perhaps concern over trade secrets being exposed in not having it fed direct to console.

[Jgreenwell]

While neither video is evidence of brickage (one merely shows a download in progress and the other simply shows a gamepad not connected, which can happen for many normal reasons), ESP without the console being shown at the same time or receipt. You must understand that your recent account setup and very few posts would cause anyone to question. No offense meant.

If this is legit, I feel bad for you. Power going out has been known to cause surges which have fried pc gpus, modems, etc. and if you've ever updated firmware in anything and had power go out, the frustration is tremendous. But it's part of living in an imperfect world. Nintendo isn't at fault. Nevertheless that would be a big time bummer.

I would see if you can return it to the store for exchange when available.



Have to agree there.

I understand wanting to polish things up. But the user should never have to download so much just to get advertised functionality.



That would be the ideal situation for the customer.

My guess is Nintendo would never do that due to the amount of code involved, the functionality it has, and perhaps concern over trade secrets being exposed in not having it fed direct to console.

I know I've only made one other post and I'm not really trustworthy, but I assure you this is legit.

[Socalmuscle]

I know I've only made one other post and I'm not really trustworthy, but I assure you this is legit.

I believe you. Sorry this happened to you.

Just standard operating procedure. So many things get passed off on the 'net that aren't honest.

There are ways to test that as I have asked for on behalf of this forum.

Though those were not provided, that doesn't mean it's false. Just not "proven."

But a power outage only makes sense and there's nothing the customer or the product company can do.

It just would have been better for Nintendo to really advertise the possibility of this problem and to encourage users to have the wii u and modem plugged into a UPS system during a critical update. They've had so many Nintendo directs, why not one for this possibility?

But there are other reports that aren't legit. Just wanted to follow due diligence. No disrespect intended. This is a great community which you'll enjoy highly. I hope you get your wii u exchanged quickly.

[person1]

This is a terrible story and it seems you aren't the only one. I have delt with Nintendo's repair service before, and it should be quick and reliable. You and everyone else with this situation will get thier system fixed and returned, then it will be all better.

[Nollog]

The first video happened during an earthquake?

[Jgreenwell]

I believe you. Sorry this happened to you.

Just standard operating procedure. So many things get passed off on the 'net that aren't honest.

There are ways to test that as I have asked for on behalf of this forum.

Though those were not provided, that doesn't mean it's false. Just not "proven."

But a power outage only makes sense and there's nothing the customer or the product company can do.

It just would have been better for Nintendo to really advertise the possibility of this problem and to encourage users to have the wii u and modem plugged into a UPS system during a critical update. They've had so many Nintendo directs, why not one for this possibility?

But there are other reports that aren't legit. Just wanted to follow due diligence. No disrespect intended. This is a great community which you'll enjoy highly. I hope you get your wii u exchanged quickly.

Thank you. This is actually pretty sad, lol, not really sad, but I was really looking forward to it. Now I have nothing to do for my week off

[ShyGuy]

That really sucks! I was also reading online about several other people going through similar situations. I really hope you get yours fixed soon. When I've called Nintendo they have been very helpful and nice. Best of luck!

[SoldMyWiiUAndLeftTheForums]

With all the problems this Update is having I'm really starting to think that this Update should have been pre installed on the system, I feel for you man belive me your not the only one, for some Nintendo fans, yesterday was the best day ever, for others it was the worst

[dyatir]

I have a question: if this will happen to me (i am going to buy the Wii U)how will I be able send it to nintendo to fix it because I live in Israel so I will only be able to do it online?