7 replies to this topic

[wiiufoo]

Ran into some minor problems with my wii u gamepad. For instance, stuck pixels and some strange marks on the pad. I called up Nintendo first to see if they could send me a replacement pad in which the lady said they could only repair it and not sure if it would cost me money. I decided to call up Target and the guy told me to bring it right in. Took  me literally about 2 minutes from start to finish. Told the lady at the counter the problem, she says, "okay go grab a new one and bring it over here". She could of cared less what the problem was. She just made sure everything was in there and that the serial matched up with what was on the receipt.

So now I got a brand-new wii u and hopefully this one turns out better.

Anyone in the same boat as me, try and exchange at your store instead of going through nintendo.

It's interesting that Nintendo claims stuck/dead pixels isnt a big enough issue to offer a free exchange.

"turns out that Nintendo doesn't think it's a big issue either. Specifically in the manual (page 52 to be exact) it state:

Due to the characteristics of liquid crystal displays, a small number of pixels may not illuminate or may always stay lit. This is normal and not considered a defect unless the number of pixels that dont function normally increases over time."

Target rocks! I'm sure other places will do this as well.

[Goom]

my first wii u was defective but since i'm typing this on my 2nd...the answer is yes

[Soul]

Yay!

[Insanity_Boi]

I dont like Target but yay for you.

[DanJiblets]

My Gamestop is cool with me so I know if I had an issue they'd help me out. They exchanged my defective 3ds with no hesitation. Good for you though man, I'm a fan of Target.

[Gamejunkie]

I hope you didn't create your Nintendo ID on the first Wii U as you can't transfer it to another Wii U.

[Nightbane30]

That's cool.
Good job Target!