Defective Wii U
#1
Posted 15 December 2012 - 06:27 PM
My girlfriend and I purchased a Wii U the weekend of black Friday. We brought it home, set it up, downloaded the infamace update and were off. After playing the first night with no problems we felt quite pleased with the wii u.
Then the nightmare began. The gamepad would freeze constantly. Every 1-2 minutes the gamepad would become unresponsive. The audio/video would still stream perfectly to the gamepad and the TV remote function still worked just fine. However no other buttons worked. I called Nintendo and after their troubleshooting we determined that the gamepad was defective. We sent it back and waited anxiously for bits replacement.
About 5 business days later the new gamepad arrived. We synced it to the wii and had to reconfigure the TV remote settings and we were ready to play again. Or so we thought. Still every couple of minutes no response from the gamepad. A resync and again 2 minutes later frozen ganeoad. Mind you a original Wii remote works just fine and the gamepad screen still streamed the audio/video without a hitch be not response from the touchscreen or buttons. Back on the phone with Nintendo. After following pretty much the same troubleshooting it was time to send the entire system back to Nintendo.
7 days later I get the system back with a nite enclosed staring the issue was found and repaired. Great right? Wrong... same issue. After a lengthy 3rd call to Nintendo and trying to identify any interference, changing rooms/TVs, resynchronization and calibration nothing. Now I have fussed around with the first two "repairs" I have expired my return policy and cannot simply exchange the unit at retail.
This is where I am at now. I have owned the system 3 weeks and only played it once. This will be my 3rd repair on a brand new system.
For the record I am not a huge gamer. I am not a fanvoy of Sony or any crap like that. In fact my dogs name is Bowser after the beloved Mario villain.
#2
Posted 15 December 2012 - 08:35 PM
#3
Posted 15 December 2012 - 08:55 PM
#4
Posted 16 December 2012 - 03:27 AM
#5
Posted 16 December 2012 - 04:09 AM
#6
Posted 16 December 2012 - 04:47 AM
#7
Posted 16 December 2012 - 10:55 AM
#8
Posted 16 December 2012 - 11:50 AM
Could just have a bad sync basically
#9
Posted 16 December 2012 - 02:01 PM
#10
Posted 16 December 2012 - 03:09 PM
Just out of curiosity, are you 100% certain they actually replaced the GamePad or just SAID they did? Because it certainly sounds like either the Wii U or the GamePad itself is STILL faulty, regardless of what Nintendo say.
As others have said though, have you tried playing the game with the Wii U offline (remove all Internet connections) to see if perhaps its a glitch with your WiFi causing the console to part lockup somehow? Although you mention Wiimotes still working, so it seems unlikely.
Sheffield 3DS | Steam & XBOX: Alex Atkin UK | PSN & WiiU: AlexAtkinUK
#11
Posted 16 December 2012 - 03:14 PM
#12
Posted 16 December 2012 - 07:20 PM
#13
Posted 16 December 2012 - 07:40 PM
#14
Posted 17 December 2012 - 03:23 AM
Unless its something like a video sender that is causing fraction of a second problems that are crashing the controller in a very specific way.
Like I suggested, if you got the Wii U from a store I would highly recommend seeing if they will test it for you. At least that way you can confirm without a doubt that its not environmental.
Also, if there is nothing on the console you are concerned about losing - have you tried doing a factory reset? Some people have reported issues on brand new consoles that are fixed by doing that.
Sheffield 3DS | Steam & XBOX: Alex Atkin UK | PSN & WiiU: AlexAtkinUK
#15
Posted 18 December 2012 - 01:03 AM
#16
Posted 19 December 2012 - 12:04 PM
And is it just me or does this whole interference issue seem strange for a brand new piece of technology to have. It just seems that most technology today doesn't have an issue with 'interference' and you don't have to unplug practically everything in your house to get one thing to work.
#17
Posted 19 December 2012 - 01:14 PM
Also, while it might "seem" that most technology doesn't have problems, it doesn't mean there aren't problems. Its quite common for people to have issues connecting devices to WiFi, or video senders belonging to your neighbors knocking out your WiFi entirely. However I am still skeptical the Wii U GamePad problems are related to any of these things, it seems more likely its an actual fault in the hardware.
- BrokenDreams77 likes this
Sheffield 3DS | Steam & XBOX: Alex Atkin UK | PSN & WiiU: AlexAtkinUK
#18
Posted 20 December 2012 - 05:00 AM
I typically do not post in forums but after my experience with the Wii U I feel compelled to share my storyy.
My girlfriend and I purchased a Wii U the weekend of black Friday. We brought it home, set it up, downloaded the infamace update and were off. After playing the first night with no problems we felt quite pleased with the wii u.
Then the nightmare began. The gamepad would freeze constantly. Every 1-2 minutes the gamepad would become unresponsive. The audio/video would still stream perfectly to the gamepad and the TV remote function still worked just fine. However no other buttons worked. I called Nintendo and after their troubleshooting we determined that the gamepad was defective. We sent it back and waited anxiously for bits replacement.
About 5 business days later the new gamepad arrived. We synced it to the wii and had to reconfigure the TV remote settings and we were ready to play again. Or so we thought. Still every couple of minutes no response from the gamepad. A resync and again 2 minutes later frozen ganeoad. Mind you a original Wii remote works just fine and the gamepad screen still streamed the audio/video without a hitch be not response from the touchscreen or buttons. Back on the phone with Nintendo. After following pretty much the same troubleshooting it was time to send the entire system back to Nintendo.
7 days later I get the system back with a nite enclosed staring the issue was found and repaired. Great right? Wrong... same issue. After a lengthy 3rd call to Nintendo and trying to identify any interference, changing rooms/TVs, resynchronization and calibration nothing. Now I have fussed around with the first two "repairs" I have expired my return policy and cannot simply exchange the unit at retail.
This is where I am at now. I have owned the system 3 weeks and only played it once. This will be my 3rd repair on a brand new system.
For the record I am not a huge gamer. I am not a fanvoy of Sony or any crap like that. In fact my dogs name is Bowser after the beloved Mario villain.
you know, that's what happened to me on my first wii u. the gamepad was unresponsive around every 5 minutes, and turning the gamepad off and on, fixed it temporarily. i had to swap the system at my place of purchase and i am happy to report that the replacement has 0 issues.
very happy to report actually. it was quite annoying.
#19
Posted 26 December 2012 - 07:05 PM
Pad still randomly stops transmitting, but pad screen updates. Power cycle the pad and it re-connects. Hit the home button on a wiimote also causes the wii pad to re-connect.
Called nintendo and they said it was "very strange" and hadn't heard of a similar issue before. Now that sounds very strange. ;-)
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