eggbert52

Guys...thanks to all of the comments I can't emphasize enough how important it is to keep both systems until you get a matter like mine cleared up. I'm am on hold with Nintendo now but it looks like they are sorting it out. The guy said verbatim "it's very good that you kept both systems." I was like "yea, that's what a lot of guys said to do."

So, I'm hoping others read this and definitely hold onto both if this happens to them. Thanks again for all of your help and I'll post what happens.

UPDATE:

I called back today after Nintendo said they wanted me to mail them my receipt and then they would refund my $100. Well, this obviously seemed liked a ridiculous idea because I am still waiting to return the system. Long story short, I called back with my case number today and asked the girl if there is anything she can do that doesn't involve me mailing back the receipt and waiting 2 weeks. She put me on hold  and I was like "oh no...I'm gonna be on hold forever." But, she came back on the line in under a minute and refunded the $100 back to my card. Just an FYI for anyone else who experiences the same issue. I also have an 800 number that gets right through to Senior Support so no hold times!!!