I always have photo ID on me. Really, everyone should.
But that is besides the point. If you are going to pick up a rated Mature title on its launch date, a person has got to be pretty witless to not expect to be carded. The fines for a retailer getting caught not carding can be pretty steep, depending on the location. Claiming that a customer had a pre-ordered receipt will not get retailers out of the fines, by the way, so it obviously won't be enough for the customer, either.
Just to clarify, a student ID would not be enough to pick up a Mature rated title since many colleges also run accredited classes for high school students who are college bound. A government-issued photo identification card is necessary.
That is not to say that I agree with that manager's actions. She crossed a line and needlessly so considering the bonehead customer was already walking out of the store.
Sidenote: The world is quite small, indeed. I used to work with the (area) manager featured in the video. All I will say in public is that such behavior is not an isolated occurrence. It was only a matter of time such antics was going to catch up to her.
Edited by McMurphy, 21 September 2013 - 09:28 AM.