31 replies to this topic

[Achill3s]

So my Gamepad's screen was internally busted from falling off the charging cradle. Literally fell 2 inches. Called customer service and they are telling me that I will most likely have to pay for the repair. This is pretty bogus considering I bought the system last week, and this little tiny fall damaged the pad. It will cost 95 dollars to repair the pad and take 2 weeks. So a console I spent about 375 on will end up costing me close to 500 one week later. This is unreal.

[Zebra]

This is the exact reason why I bought a warranty. I'm sorry, bro. I don't know what to tell you.

[Tom]

Did someone push it off the cradle or just sloppily threw it onto said cradle?

[Zinix]

Well, that sucks. There's nothing you can do about it though, it's your responsibility, so you should of made sure it was in a safe place.

[Nintendo]

Wow, that drop test was pretty inaccurate then

[unleashedknight]

You have to pay for someone to fix it?


You have to pay for someone to fix it?

[Ixchel]

Wow. I know that feeling. I've had some things break from impossibly small falls too. Maybe you can claim it stopped working on its own and see what they charge you.

[Gamejunkie]

To be fair you can't blame Nintendo for not repairing it for free under the warranty as its not a manufacturing defect or fault. I don't know exactly how it fell but regardless it sounds like a user error or in other words your own fault it fell off on to the floor. It's your responsibility to take care of it and make sure something like that doesn't happen. It's inevitable that if it falls there is a chance it will break or get damaged. I would suggest you stop blaming Nintendo for what happened to your Gamepad and for refusing to fix it for free.

[KingBoo]

hmm makes me nervous about setting my gamepad charging cradle on my dresser which is pretty high up...did not get a warranty for it either. well good luck man, hope it gets fixed soon and you can get back to gaming.

[YoshiGamer9]

Your fault.

[Blake]

Don't all Nintendo systems come under a 1 year warranty? I'm almost 100% sure the original 3DS did.

I also got a 6 month extension for registering on Club Nintendo, I guess this isn't the case with the Wii U.

[Gaymer]

Next time get a warranty and be more cautious with your stuff. You can't really fault anyone but yourself for it breaking. As I recall, any damage done to anything after it's in your hands is at your expense. Everyone should know this by now.

[Gamejunkie]

Don't all Nintendo systems come under a 1 year warranty? I'm almost 100% sure the original 3DS did.
I also got a 6 month extension for registering on Club Nintendo, I guess this isn't the case with the Wii U.

Yes they do but they warranties and not insurance policies. They cover faults and problems which the owner is not responsible for and not things like accidental damage.

[Arkhandar]

2 inches you say...

[Tricky Sonic]

Wow, that drop test was pretty inaccurate then

Proof is in the pudding - its not inaccurate , its just that every situation is different. I know people who dropped cell phones, gameboys etc once and busted it - my gameboys and cell phones have fallen so many times on concrete its not even funny - yet nothing ever broke.

[Nintendo]

Proof is in the pudding - its not inaccurate , its just that every situation is different. I know people who dropped cell phones, gameboys etc once and busted it - my gameboys and cell phones have fallen so many times on concrete its not even funny - yet nothing ever broke.

Well, it's inaccurate to rely on - if someone can drop it 5 ft onto concrete and not break it, yet someone can drop is 2 inches on carpet and break it.

[RolledUp20s]

If it fell..it's your fault. Why would they fix it for free? You should have just took it back the shop and played dumb..aslong as there was no visible damage..you may have gotten away with it. But to call them and basically say "I dropped it, it's broke, can you fix it for free" ? Not gonna happen

Edited by RolledUp20s, 25 November 2012 - 10:00 AM.

[Achill3s]

Well, of course I am responsible. That's not the point. I was just shocked at how easily the thing busted. Never broke a touchscreen in my life.

Anyway, since typing this out, and speaking on the phone to reps for about an hour, they decided to cover the damage because it is a new console and because I wasn't a total ass (i'm assuming). Also noted that this is the very first repair instance of a wiiu yet in North America. I guess that's kinda cool in a weird backwards way!

All's well that ends well right?

Edited by Achill3s, 25 November 2012 - 11:07 AM.

[Nintendo]

Well, of course I am responsible. That's not the point. I was just shocked at how easily the thing busted. Never broke a touchscreen in my life.

Anyway, since typing this out, and speaking on the phone to reps for about an hour, they decided to cover the damage because it is a new console and because I wasn't a total ass (i'm assuming). Also noted that this is the very first repair instance of a wiiu yet in North America. I guess that's kinda cool a weird backwards way!

All's well that ends well right?

Well, I'm glad that you didn't have to pay. Nice customer service.

[Ixchel]

I'm just hoping this is a fluke and half of the gamepads out there aren't this delicate.